Amazon Is Closing the Door on Secondary User Access — Here’s What You Need to Know

If you rely on freelancers from platforms like Upwork, Fiverr, or similar services to manage your Amazon business, it’s time to take notice — because Amazon is making a major change that could leave you without critical support.

For years, it was simple: invite your freelancer as a secondary user and they could manage tasks with ease. But that option is now being permanently removed.

What’s Changing?

Amazon is phasing out secondary user access for third-party freelancers and service providers.
From now on:

Only internal employees will be allowed secondary access.
Freelancers, virtual assistants, consultants, and agencies will be considered external service providers.
External providers must now be registered and vetted through the Amazon Solution Provider Network (SPN) via the Solution Provider Portal (SPP).

What This Means for You

If you work with independent freelancers, especially through platforms like Upwork or Fiverr, you’re likely to face serious issues:

Most freelancers may not pass Amazon’s vetting process, which requires official documentation and ID verification.
Many won’t qualify for any kind of access — even those you’ve worked with for years.

 The Solution: Transition to a Vetted SPN Agency

Now is the time to move your account management to an Amazon-approved SPN partner like eStoreScout.

As a vetted agency listed in Amazon’s Solution Provider Portal, eStoreScout can:

Manage your account seamlessly and securely
Deliver expert strategy, content, PPC, and end-to-end account support
Keep you fully compliant with Amazon’s latest policies