Amazon has rolled out significant changes to its Fulfillment by Amazon (FBA) refunds policy, impacting UK sellers. These updates, effective from 9 January 2025 and 15 January 2025, aim to streamline the reimbursement process while introducing stricter deadlines for filing claims.

Key Changes to the FBA Refund Policy

1. Automatic Reimbursements for Lost Items
   Starting 15 January 2025, Amazon will automatically reimburse sellers for FBA inventory reported as lost within their fulfillment centers. This update is designed to ease the administrative burden on sellers by eliminating the need for manual claims. Reimbursements will be processed automatically, and sellers can track them through the Reimbursements report in Seller Central. This change is expected to make the claims process more efficient and reduce the time spent on follow-ups.
2. Shortened Timeframes for Manual Claims
   Beginning 9 January 2025, the timeframe for submitting manual claims for lost or damaged items will be shortened to 60 days from the date the item is reported as lost or damaged, down from the previous 18-month window. Sellers will need to be more proactive in tracking their inventory to ensure they meet these new, tighter deadlines.

Additional updates include:

• Customer Return Claims: These must now be filed between 45 and 105 days after the refund or replacement date.
• Claims for Lost-in-Transit Items: These must be submitted within 15 to 75 days from the shipment creation date.
• Other Removal Claims: These must be filed within 60 days of the shipment being returned to the seller.

Last Opportunity to Submit Claims for Past Refunds

Amazon has set a deadline of 9 January 2025 for sellers to submit reimbursement claims for the past 18 months. After this date, any unfiled claims will no longer be eligible for reimbursement. Sellers must review their past transactions and ensure all outstanding claims are submitted before the cut-off date.

Maximize Your Refunds with Expert Assistance

The eStoreScout has teamed up with GETIDA, a top provider of FBA audit and reimbursement services, to help sellers recover refunds before the new policy takes effect. GETIDA, an Amazon-approved service, conducts audits on billions of pounds in transactions daily, ensuring full compliance with Amazon’s policies. With a results-based approach, GETIDA charges no subscription or setup fees, taking only a percentage of the successfully recovered funds.

Thanks to the eStoreScout exclusive offer, you can claim up to £800 in reimbursements at no cost with GETIDA. Don’t miss this chance—sign up now and recover your unclaimed funds before the deadline.

Be Prepared for Policy Changes

These updates to Amazon’s FBA refunds policy stress the importance of being proactive and organized. While automatic reimbursements simplify some aspects, the reduced claim windows make it more important than ever to stay on top of inventory management. By acting now, sellers can minimize disruptions and maximize their potential refunds.

eStoreScout is here to support you throughout your Amazon journey. Our expert team is ready to help you optimize your processes and adapt seamlessly to these changes. Contact us today and discover how we can help you thrive on Amazon.

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